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Terms & Conditions

Terms and Conditions of Purchasing Products from Supply Assured Ltd 


The following Terms and Conditions apply between Supply Assured Ltd and all Customers. You agree to comply with and be bound by these Terms and Conditions.  Your order is a contractual offer to purchase products from Supply Assured Ltd and acceptance occurs when you receive a dispatch email or notification from Supply Assured Limited informing you that your order is ready to be dispatched to you.

1.  Capacity to enter into a Contract with Supply Assured Ltd
No persons under the age of 18 should purchase from Supply Assured Limited and it is assumed that all orders are placed by those who are entitled to enter into a contract with Supply Assured Ltd and that they are legally entitled to do so or have authority to use the means of payment they use to pay for products ordered from Supply Assured Ltd.

2. Overseas Customers
If products are ordered from outside the United Kingdom import duties and taxes may be incurred once your products reach their destination. Supply Assured Ltd is not responsible for these charges or any import customs and we will not arrange any imports for you and it is your full responsibility to make any necessary import or custom arrangements that apply to the country you intend to import to.

3.  Intellectual Property Rights
All information and content included on our Website or any other medium including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Supply Assured Ltd and you may not reproduce, copy, distribute, store or use any information on our Website unless you have contacted Supply Assured Ltd and have been given permission in writing from a Director of Supply Assured Ltd.
4. Links to Other Websites
Our Website may contain links to other websites. Unless expressly stated, these websites are not under the control of Supply Assured Ltd and we assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the websites themselves or of those in control of them.  If you wish to place a link to this Website you must contact Supply Assured Ltd directly and receive permission in writing from a Director of Supply Assured Ltd before placing any links on our Website. 

5.  Purchasing Products via our Website
If purchasing products via the Website you will be required to create an account which will contain personal details and payment information and by doing so you warrant that you are entitled to use the payment method you pay with and that all information you submit is accurate and truthful and that you have permission and authority to submit payment information where permission may be required and that you will keep this information accurate and up-to-date. We accept no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.  


If you have reason to believe that your account details have been obtained by another without your consent, you should contact Supply Assured Ltd immediately to suspend your account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Supply Assured Ltd accepts no liability or responsibility.

6.  Termination and Cancellation
Supply Assured Ltd reserves the right to cancel purchases without providing reasons prior to dispatch.  If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases and you will not be entitled to claim any other monies from Supply Assured Ltd. 

7.  Deliveries
 The prices of the products outlined on our Website or any other advertising medium exclude any delivery charges which you will be liable to pay in addition to the price of the products.  All purchases will be despatched in accordance with our delivery schedule by the most appropriate route. Where a Customer requires an alternative route or places an order and requires delivery outside the normal schedule we shall have the right to charge the entire cost of delivery, irrespective of the value of the order.


Purchases are usually delivered within 2-4 working days from the date the order was placed subject to product availability.


Any missing items from an order must be reported within 3 working days from date of delivery.  Should missing items not be reported within 3 working days the full invoice will be due and payable. 


If any products ordered are unavailable then you will be notified within 3 working days from the date ordered, to the email address or contact details you supplied at the time of ordering.  


 In the event of non-arrival of an order, Customers must inform Supply Assured Ltd within 3 working days of the date of invoice, otherwise claims cannot be considered. We will not be responsible for any loss of business or profit or for any other consequential loss howsoever arising including delay or failure to deliver products. 


The risk in the products shall pass to the Customer immediately prior to loading for despatch from Supply Assured Ltd’s premises.

8.   Products, Pricing and Availability
Whilst every effort has been made to ensure that all representations and descriptions of products available from Supply Assured Ltd correspond to the actual products you receive, Supply Assured Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct products, not different products altogether.

By products appearing on the Website or in any other advertising medium this does not represent or warrant that such products will be available as the Website or any advertising medium does not indicate what products are in stock. 

All pricing information on the Website and in any advertising medium is correct at the time of going online. Supply Assured Ltd reserves the right to amend prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated periodically.  In the event that prices are changed during the period between an order being placed for products and Supply Assured Ltd taking payment, you will be contacted prior to your order being dispatched with details of the new price. 

9. Returns Policy

You should inspect all products on receipt where possible and carry out the following if products delivered are not those ordered or are faulty:-

 If you receive Products which do not match those that you ordered you should contact us within 3 working days of receipt of the products.  You will be given the option to have the products replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the products. Refunds and replacements will be issued upon our receipt of the returned products.

 If any Products you have purchased have faults when they are delivered to you, you should contact Supply Assured Ltd within 7 working days and arrange to return the products.   Products must be returned in their original condition with all packaging and documentation. Upon receipt of the returned products, they will be inspected and if found to be faulty the price of the products, as paid by you, will be refunded to you through the payment method used by you when purchasing the products.

If Products are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the products have been damaged and you should report such damage to Supply Assured Ltd.

If you wish to return Products to Supply Assured Ltd for any of the above reasons, please contact us on 0844 225 9389 or  to make the appropriate arrangements.

10. Disclaimers
No part of our Website or advertising information is intended to constitute advice and the content of our Website and advertising information should not be relied upon when making any decisions or taking any action of any kind.

 No part of our Website or advertising medium is intended to constitute a contractual offer capable of acceptance.

11.  Amendments to Terms and Conditions
Supply Assured Ltd reserves the right to amend these Terms and Conditions at any time.  You will be bound by any amendments to the Terms and Conditions from the first time you use our Website or make any subsequent orders by telephone or any other media following amendments. 

12. Limitation of Liability

To the maximum extent permitted by law, Supply Assured Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our Website or any information contained on our Website or advertising medium.  Users should be aware that they use our Website and its content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Supply Assured Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Supply Assured Ltd.

Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977 and all other relevant statutes, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.

The Customer will indemnify Supply Assured Ltd against any loss (or injury, including death) to persons or damage caused by products supplied by Supply Assured Ltd and their use, except for death or injury caused by Supply Assured Ltd’s negligence and the customer fully indemnifies Supply Assured Ltd for any damage or expense which is incurred or sustained as a result of any third party claim arising from the products and the Customer will promptly provide us with details of such incidents to Supply Assured Ltd.


13.  Payment Terms

Payment is required on the due date of the invoice sent to you.  If payment is not received by that due date then you will be required to pay interest on each overdue payment of 8% per month above the base rate of the Bank of England and this will accrue once payment is late.  Interest will continue to accrue each month until the overdue amount plus interest is paid by you.   


14.  Force Majeure

Deliveries may be suspended pending any contingencies beyond Supply Assured Ltd’s control and Supply Assured Ltd shall not be liable for any loss or damage caused due to this.


15. Law and Jurisdiction
These terms and conditions and the relationship between you and Supply Assured Ltd shall be governed by and construed in accordance with the Law of England and Wales and Supply Assured Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.